Effective Date: December 1, 2021
1. How We Obtain Your Data
The Service collects and processes personal data, which is information about you or that identifies you, as well as anonymous data, which does not identify you.
Subject to legal, contractual and technical requirements, you may choose not to provide Ossian with certain data or request the deletion of certain data, which may impact the Service features available to you or essential operations of the Service.
2. Personal Data We Collect
The following is a description of the personal data that we may collect, use and process in connection with the Service:
- your email address, should you decide to request communication from us; and
- any other personal information that you choose to share with us through the Website or our social media accounts.
We also collect anonymous data that does not identify you, including but not limited to user feedback, metrics and other types of statistical data, which could be derived from use of the Service and analytical data concerning the Service.
3. Processing of Your Personal and Anonymous Data
We process your personal and anonymous data primarily for our legitimate business purposes, such as providing the Service to you, understanding your needs and the needs of our users, communicating with you and improving the quality of the Service. Specifically, these uses include but are not limited to:
- providing the Service;
- supporting the security and integrity of the Service and its users including but not limited to detecting and protecting Ossian and other third parties against error, fraud, theft and other illegal activity or for contractual, legal, regulatory or audit obligations;
- investigating improper or suspicious activity; and
- contacting you for various reasons including, but not limited to, user feedback requests or marketing purposes and events, if you previously consented to such contact.
We may disclose your personal and anonymous data to our parent companies, affiliates, subsidiaries, employees and contractors for the same purposes described above. We may also disclose your personal and anonymous data to third parties, who may be located in a foreign jurisdiction and subject to foreign laws. The situations where we disclose your personal and anonymous information to third parties include, but are not limited to:
- processing your information as described above as well as providing and enhancing the Service features;
- providing customer support and feedback, analyzing the Service functionality and technical issues, tracking use of the Service and generating reports and data models that we use to improve the Service; and
- responding to a request from law enforcement or a government that has asserted its lawful authority to obtain the data or where Ossian has reasonable grounds to believe the data could be useful in the investigation of unlawful activity, complying with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of data, complying with court rules regarding the production of records and data, defending our rights and the rights of others or providing information to our legal counsel.
4. Third Party Services
5. Cookies and Digital Tracking Technologies
6. Obtaining, Rectifying and Controlling Your Personal Data
You may contact Ossian to obtain a copy of any personal data we collected about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact Ossian to correct inaccurate personal data or to complete incomplete personal data.
You may be able to opt-out of some or all of the ways in which your personal data is processed, or request the deletion of certain personal data, except where the personal data is necessary or vital:
- to comply with our legal obligations;
- to protect your interests or those of another person; or
- for our legitimate interests or the legitimate interests of a third-party,
and may do so by removing personal data, if the Service permits such removal, by ceasing your access to Ossian and contacting us using the contact information found below.
7. Data Storage, Retention and Transfers
While Ossian is a Canadian company, the data you provide through the Service may be stored and processed by third parties in countries around the world. You authorize Ossian to process your data in any country of their choosing, which may cause your data, including personal and anonymous data, to be subject to privacy protections and legal rights that may not be equivalent to those in your country.
Your personal data is retained until you request its deletion or until Ossian no longer requires such data for the purpose for which it was collected or until required to be deleted by laws applicable in your jurisdiction. Please email us at email@example.com to delete any personal data we hold.
Ossian complies with the U.S. Children’s Online Privacy Protection Act and all other applicable laws and regulations concerning children and the Internet. The Service is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we learn that we inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you are a parent or guardian of a child who you believe provided Ossian with personal information without your consent, please contact us at firstname.lastname@example.org.
We respect the privacy of children and encourage parents and guardians to take an active role in managing their children’s online activities. If you are under the age of majority, please make sure you have consent from you parent and/or guardian before using the Services. Some of our Services are not available for use for children under the age of 13, and we do not knowingly collect personal information from children in connection with those Services.
9. Do Not Track Disclosure
Do Not Track (“DNT”) is a web or device setting that allows users to request that receivers of personal data stop their tracking activities. When you choose to turn on the DNT setting in your browser or device or use alternative consumer choice mechanisms, your browser or device sends a special signal to websites, analytics companies, advertising networks, plug in providers and other web services you encounter to stop tracking your activity. Currently, there are no DNT technology standards, and it is possible that there may never be any DNT technology standards. As a result, we do not respond to DNT requests.
10. Change of Ownership or Business Transition
We are committed to ensuring that your data is secure. To prevent unauthorized access, disclosure, or breach, we put in place suitable physical, electronic, and administrative procedures to safeguard and secure the data we collect and process. Despite the foregoing, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.
12. Contact Preferences
We may communicate with you through the Service itself, but we may sometimes communicate with you via your email address in order to respond to support requests or comments. If you have provided us with your email address and would like to change the email preferences we associate with you (for example, unsubscribing from receiving certain types of email), you may do so by clicking a link within certain types of emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body or by modifying your email settings within the Service. On rare occasions, some emails are necessary for the Service and cannot be unsubscribed from if you continue to use the Service.
14. Contact Us